Can I change the details of my shipment after booking?

No. You can no longer change the order data independently because the process is fully automated. You are welcome to submit your changes via e-mail to

Within the first 24 hours, however, you can cancel your shipment free of charge.

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Do I have to submit my order immediately?

You do not have to end your booking immediately. Your data will be stored until midnight CET of the same day.

Can I change my billing address?

Your billing address must match the sender address. Following the booking, you have the option of requesting a change of billing address using the comments field or via e-mail (

How do I register with myartshipping?

After requesting a binding quote, you can register easily as part of the ongoing process.

Is there a fee for cancellation?

During the first 24 hours after the order is placed, it can be cancelled free of charge. After this there will be a cancellation fee.

I have to cancel my shipment. How do I do that?

If you wish to cancel your shipment, please send an e-mail to