Please ensure that your picture has already been taken down. The shipping company will come to you to collect and package the picture. The picture must not still be hanging on the wall. Otherwise, the colleagues may have to leave empty-handed and we will have to charge you for the cost of the booked team and vehicle regardless. You can find further information about this in our GTCs under 9. Service and cancellation.
Your works should have already been de-installed and consolidated.
If you do not have the chance to take works down from the wall yourself, please contact us (firstname.lastname@example.org) or enter your enquiry in the comments field at the end of the booking process. We will pass your enquiry on to our partners.
The collection date represents the earliest date on which we can collect your shipment. We will inform you of the date and time of collection. Please ensure that your items have already been de-installed and consolidated by this time.
No, deliveries cannot be made at fixed times. It is only possible to specify a window of time.
Please supply the telephone number directly. Without a telephone number, we are unable to inform the recipient of the delivery date.
Live shipment tracking is not possible at present. We will generally inform you about collection and delivery between one and three days beforehand.
Please inform us immediately via e-mail at email@example.com if an appointment is inconvenient for you. Be aware here that our partners may levy additional charges for this. These additional costs will be passed on to you.
When booking, you entered the earliest possible collection date. That means that your item can be collected from this date onwards. The item will be with the recipient by the delivery date you entered.
Since we wish to offer you affordable shipping, there are no fixed collection or delivery times. If necessary, you can agree a fixed appointment with our partners.
Our partners will get in touch with you before the delivery date. Here, the date of delivery may be before the date you entered depending on how quickly we can transport your items to your chosen destination.