I have to cancel my shipment. How do I do that?

You can cancel the shipment of your item up to 48 hours beforehand. Please send us an e-mail to do so (cancel@myartshipping.com).

Please note that a fee is charged for cancellation.

You can cancel free of charge during the first 24 hours after your order.

After 24 hours a cancellation fee is charged. The minimum amount for cancellation fees is 50% or at least 80 euros (plus processing fee and sales tax).

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More results for "About your order"

Can I change the details of my shipment after booking?

No, this is not possible because the process is fully automated.

Do I have to submit my order immediately?

You do not have to end your booking immediately. Your data will be stored until midnight CET of the same day.

Can I change my billing address?

Your billing address must match the sender address. Following the booking, you have the option of requesting a change of billing address using the comments field or via e-mail (hello@myartshipping.com).

How do I register with myartshipping?

After requesting a binding quote, you can register easily as part of the ongoing process.

Is there a fee for cancellation?

During the first 24 hours after the order is placed, it can be cancelled free of charge. After this there will be a cancellation fee.