How do you get your shipment?

One of our partners will be in touch with you to inform you of the delivery date. The delivery date may be before the date you entered, however. This depends on how quickly we are able to transport your item to your chosen destination.

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How does the collection process work and what should I take note of?

The collection date represents the earliest date on which we can collect your shipment. We will inform you of the date and time of collection. Please ensure that your items have already been de-installed and consolidated by this time.

Who can make a booking with myartshipping?

Anyone can make a booking via myartshipping.

Can myartshipping also offer a fixed date?

No, deliveries cannot be made at fixed times. It is only possible to specify a window of time.

I don’t have any further contact information about the recipient. What should I do?

Please supply the telephone number directly. Without a telephone number, we are unable to inform the recipient of the delivery date.

Can my items be hung up or taken down?

No. The myartshipping services cover simple shipment only. If you require installation services, please e-mail us (hello@myartshipping.com).

Can I track my shipment?

Live shipment tracking is not possible at present. We will generally inform you about collection and delivery between one and three days beforehand.

What happens if I cannot make the appointment?

Please inform us immediately via e-mail at hello@myartshipping.com if an appointment is inconvenient for you. Be aware here that our partners may levy additional charges for this. These additional costs will be passed on to you.

My item was not collected on the date I specified. What happens now?

When booking, you entered the earliest possible collection date. That means that your item can be collected from this date onwards. The item will be with the recipient by the delivery date you entered.

Why can I not specify the time of my collection?

Since we wish to offer you affordable shipping, there are no fixed collection or delivery times. If necessary, you can agree a fixed appointment with our partners.